The profile and requirements of our end customers continues to evolve and we must adapt to these changes to remain competitive and create new opportunities. The Digital Solutions offering from Terex MP is focused on solving real problems and driving business value.
MyTerex Customer Fleet App
This app will provide mobile access to machine information, notifications and performance dashboards and will also bring you closer to our parts team and services.
Fleet Management
To manage fleet of machines, monitor their utilization and efficiency over time (Fuel Usage, Operating Hours and Idle Time).
Mobile Alerts
To receive and configure relevant service and event notifications for each machine.
OEM Technical Support
To access Terex advisories for a given issue helping identify the issue and the possible resolutions.
Terex Mixed Fleet Platform
To be enhanced with new dashboards (e.g. C02 emissions), new documents (e.g. Operators Manuals) and new Parts and Services features.
24/7 Customer Support
To contact the dealer easily to sort out issues as well as sharing details of an issue with others via email/ messaging tools.
Machine Health Monitoring
To access quickly all details of machines on a list or an interactive map.
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Connected Dealer Inventory (CDI)
- Plan & replenish inventory of parts with a few clicks
- Reduce risk of obsolescence or excess stock
- Have the right parts available for customers when needed
- Have live visibility of Terex inventory
- Increase sales by offering slow-moving parts to other distributors
To get signed up or speak to someone in the CDI team please get in touch: cdi.support@terex.com
Help Desk
The Help Desk has undergone the following changes to enhance the users experience;
- Site redesign to provide an improved experience
- Optimised for mobile devices
- Attachments optimised for video
- Improved search capabilities
- Helpdesk application translated into Italian
- Provide chat functionality to correspond with HD Agents on issues that have been raised
The Dealer User Guide and Dealer Video Guide have been added to the new Help Desk website as supplementary documents to support dealers.
Dealer & Customer Portal – my.terex.com
- my.terex.com is your personal entry door to Terex. There you can access all documents, reports and digital solutions that are relevant to you, such as product technical information, videos, business reports, Telematics data, eVentory.
- We are currently working to develop further the capabilities of MyTerex portal, expanding its features and launching also a new mobile app version.
- Connect to get access and learn more.
e-Commerce
- State-of-the-art web-shop with a modern look and feel and intuitive user interface
- Fully branded and under the exclusive control of each dealer
- Multiline - covering the entire dealer portfolio, including Non-Terex products
- Not only a parts ordering tool - order / invoice enquiries, promotions, sales of used Machines, applications, service contracts… can be managed here
- Readiness for B2B business that many off-the-shelf solutions do not provide (e.g. user management)
Ask Terex is a multilingual AI platform, expertly trained on Terex documentation and data, designed to deliver intelligent, rapid responses to customer and product support inquiries.
Accessible through the Dealer Portal on a PC or laptop and via a dedicated mobile app, Ask Terex ensures support is available wherever you need it.
Terex distributors can purchase annual subscription licenses to Ask Terex through Terex Parts and Solutions, with options available in bundles of 5 (ASKTEREX5), 10 (ASKTEREX10), or 15 (ASKTEREX15). Contact us.
Contact Us
If you have any queries about our Digital Solutions offerings or our myTerex Customer Fleet app, please contact us by completing this form.